Last Update | 10 August 2026

​

These Terms apply together with the signed or accepted Booking Form. Promotional terms and Gift Card terms appear as separate schedules at the end of this document.

​

. ABOUT THESE TERMS
1.1 These Terms and Conditions, together with your signed or accepted Booking Form, form the entire agreement between you (“the 
Client”, “you”) and Headline Events Ltd (“we”, “us”, “our”) for the supply of event hospitality packages, tickets, and associated services 
(“the Services”).
1.2 By signing or otherwise accepting this Booking Form, you agree to be bound by these Terms and Conditions.
1.3 We may update these Terms from time to time. The version in force at the time of your booking will apply to that booking.

2. DEFINITIONS
2.1 “Booking Form” means this document, setting out the event, package, price and payment schedule agreed with you.
2.2 “Deposit” means the initial payment due upon booking, as set out in clause 4.
2.3 “Event” means the sporting, music, or other event to which the Services relate.
2.4 “Working Day” means a day other than a Saturday, Sunday, or public holiday in England.

3. FORMATION OF THE AGREEMENT
3.1 A booking is confirmed once we have received your signed or accepted Booking Form together with the deposit set out in clause 4.
3.2 This Booking Form, once signed or accepted, constitutes a legally binding agreement between you and us.
3.3 We may withdraw an unsigned quotation or offer at any time before it is accepted, without liability to you.

4. PRICE AND PAYMENT
4.1 The price for the Services is set out on page 1 and is inclusive of VAT where stated.
4.2 A deposit of 50% of the total price is due within 5 working days of the booking being made.
4.3 The remaining 50% balance is due no later than 12 weeks before the event date.
4.4 Where a booking is made within 12 weeks of the event, full payment is due immediately.
4.5 Alternative payment schedules may be agreed in writing with your account manager.
4.6 We do not charge any service or management fee. The price quoted is inclusive of all costs associated with delivering your event, 
save for the late payment charge described in clause 4.7.
4.7 Any invoice remaining unpaid more than 30 days after its due date will incur a late payment charge of 5% of the outstanding 
balance.
4.8 All payments must be made in Pounds Sterling by the method specified on your invoice.

5. CANCELLATIONS, RESCHEDULING AND REFUNDS
5.1 Deposits are non-refundable. Once a booking is made, the deposit remains payable in full even if you subsequently decide not to 
attend the event.
5.2 We do not offer refunds for cancellations.
5.3 With at least 12 weeks’ written notice before the event date, your booking may instead be transferred as a credit toward an 
alternative event of equal or greater value, subject to availability and the terms of the relevant event.
5.4 Where we are unable to fulfil a booking for reasons within our control, we will offer a suitable alternative or a full refund of monies 
paid.

6. CHANGES TO YOUR BOOKING
6.1 Please check all details on this Booking Form carefully, as we may not always be able to accommodate changes once a booking 
has been confirmed.
6.2 If you need to update guest names, contact details, or special requirements, please contact your account manager as soon as 
possible. We will do our best to accommodate reasonable requests, subject to availability and any supplier deadlines.
6.3 We reserve the right to make minor changes to event or hospitality details (such as room, seating, or timings) where reasonably 
necessary, and we will let you know as soon as we are aware of any material change.

7. TICKETS AND DELIVERY
7.1 Tickets and event information will usually be sent electronically or by tracked delivery in the period leading up to the event, as 
confirmed by your account manager.
7.2 It is your responsibility to check that the delivery details you provide us are correct and to ensure someone is available to receive 
tickets sent by post or courier.
7.3 We are not liable for the loss of tickets once they have been confirmed as delivered to the address or contact details you provided.

8. EVENTS BEYOND OUR CONTROL
8.1 We shall not be liable for any failure or delay in performing our obligations under the agreement caused by events beyond our 
reasonable control, including but not limited to acts of God, extreme weather, pandemic, strikes, industrial action, terrorism, war, or the 
failure or unavailability of a venue or supplier (a “Force Majeure Event”).
8.2 Where a Force Majeure Event prevents an event from taking place, we will use reasonable endeavours to offer an alternative event
or date, or a credit note, but we cannot guarantee a refund.

9. YOUR RESPONSIBILITIES
9.1 You are responsible for ensuring that you and your guests behave appropriately and comply with the venue’s and event organiser’s
policies and any applicable law.
9.2 You are responsible for the accuracy of any information you provide to us, including guest names, dietary requirements, and 
accessibility needs.
9.3 Any damage, disruption, or breach of venue rules caused by you or your guests will be your responsibility, and you agree to 
reimburse us for any reasonable costs we incur as a result.

10. SPECIAL REQUIREMENTS
10.1 We will pass on any dietary, accessibility or other special requirements to the venue or supplier and will use reasonable efforts to 
have them accommodated.
10.2 We cannot guarantee that all special requirements will be met, as this ultimately depends on the venue or event organiser.

11. LIABILITY
11.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other 
liability that cannot be limited or excluded under English law.
11.2 Subject to clause 11.1, our total liability to you arising out of or in connection with your booking will not exceed the total amount 
paid by you for the relevant Services.
11.3 We are not liable for indirect or consequential losses, including loss of profit, loss of business, or loss of enjoyment, arising from 
your booking.
11.4 We are not responsible for the acts or omissions of venues, organisers, or third-party suppliers, although we will assist you in 
raising any complaint with them where appropriate.

12. CONFIDENTIALITY
12.1 Each party agrees to keep confidential any non-public information disclosed by the other party in connection with a booking, and 
to use it only for the purposes of fulfilling the agreement.

13. DATA PROTECTION
13.1 We will process any personal data you provide to us in accordance with our Privacy Policy, available at 
www.headlineeventsltd.co.uk, and in accordance with UK data protection law.

14. PHOTOGRAPHY AND FILMING
14.1 Photography or filming may take place at some events for promotional purposes. Where we or our staff capture such images, we 
may use them on our website or social media, unless you notify us in advance that you or your guests do not wish to be included.

15. COMPLAINTS
15.1 If you have a complaint about our service, please contact your account manager or email info@headlineeventsltd.co.uk, and we 
will do our best to resolve it promptly.

16. GENERAL
16.1 Entire Agreement: These Terms, together with this Booking Form, represent the entire agreement between you and us and 
supersede any prior discussions or representations.
16.2 Severance: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full 
force and effect.
16.3 No Third-Party Rights: Nobody other than you and us has any right to enforce any provision of these Terms.
16.4 Assignment: We may transfer our rights and obligations under these Terms to another organisation, and we will notify you in 
writing if this happens.
16.5 Governing Law: These Terms are governed by the laws o

​

​

PROMOTION & SPECIAL OFFERS

These promotional terms apply to any special offers, discounts, or limited-time campaigns unless otherwise stated.

• Offer valid for stated events only.

• A 50% deposit must be received before a gift is dispatched.

• Offer available while stocks last or until the specified campaign end date.

• This offer cannot be combined with any other promotions or discounts.

• Available on new quotes only

• Standard booking Terms & Conditions apply to all event purchases.

• Offer available on orders over £5000 ex VAT unless otherwise specified.

​

GIFT VOUCHERS

Headline Events Ltd - Gift Card Terms & Conditions

1. GIFT CARD ISSUING

Headline Events Ltd (“we”, “us”, “our”) issues Headline Events e-gift cards (“Gift Cards”), which can be purchased through our official website at headlineeventsltd.co.uk (the “Website”).

Gift Cards can be purchased in fixed denominations, and may be used as full or part payment toward eligible experiences or hospitality packages provided by Headline Events Ltd (“Experiences”).

2. REDEMPTION AND BOOKING

a.      The value of a Gift Card can be redeemed by emailing or calling Headline Events quoting the unique reference code assigned to the Gift Card.

b.      Gift Cards can only be redeemed against selected Experiences, which are subject to availability at the time of booking and provided that the Gift Card has not expired. With a maximum £400 gift card amount can be used per booking.

c.      All Experiences are subject to Headline Events’ regular Booking Terms & Conditions, including any applicable age restrictions.

d.      If the price of an Experience is less than the balance on the Gift Card, the unused balance will be carried over and may be used toward future purchases, provided that the Gift Card has not expired. No change or refunds will be given.

e.      Gift Cards (and any unused balances) cannot be exchanged for cash.

f.       If the price of an Experience exceeds the balance on the Gift Card, the remaining balance must be paid by debit or credit card at the time of booking.

g.      Refunds are not available for the purchase of a Gift Card.

3. EXPIRY

Gift Cards, and any unused balance, will expire eighteen (18) months from the date of purchase.

4. FRAUD, LOSS, AND THEFT OF GIFT CARDS

We reserve the right to refuse to accept any Gift Card payment where we suspect that the Gift Card has been affected by fraud.

Headline Events Ltd cannot be held responsible for lost or stolen Gift Cards, nor are we liable to replace them.

Gift Cards can be used by anyone in possession of the card, and our team is not obliged to verify the identity of the person using it.

Gift Cards will not be replaced if lost, stolen, or damaged.

5. LIMITATION OF LIABILITY

In the event of a Gift Card failing to function, the sole remedy for the purchaser or recipient shall be the replacement of the Gift Card.

Headline Events Ltd shall not be liable for any direct, indirect, special, or consequential damages arising from or in connection with the use of a Gift Card.

6. GENERAL

We reserve the right to amend these Terms & Conditions or discontinue the Gift Card scheme at any time.

In addition to these Terms & Conditions, all bookings made using a Gift Card are subject to Headline Events Ltd’s regular Booking Terms & Conditions, available on our website.

Nothing in these Terms affects your statutory rights under UK law, including the Consumer Rights Act 2015.