Headline Events Ltd – Terms & Conditions of Booking

​

These Terms & Conditions (“Terms”) apply to all hospitality packages, tickets, and events supplied by Headline Events Ltd (“we”, “us”, “our”). By submitting a booking form, making payment, or attending an event arranged by Headline Events Ltd, the Client (“you”, “your”, “the Client”) agrees to be bound by the following provisions.

​

1. Promotion & Special Offers

These promotional terms apply to any special offers, discounts, or limited-time campaigns unless otherwise stated.

​

• Offer valid for stated events only.

• A 50% deposit must be received before the calendar is dispatched.

• Offer available while stocks last or until the specified campaign end date.

• This offer cannot be combined with any other promotions or discounts.

• Standard booking Terms & Conditions apply to all event purchases.

​

2. Definitions & Interpretation

For the purposes of these Terms:

Event: Any hospitality experience, package, ticket, or related service provided by Headline Events Ltd.

Client: The purchaser named on the Booking Form, whether acting as an individual or on behalf of a company.

Guests: Any individuals attending an Event under the Client’s booking.

Supplier: Any venue, stadium, caterer, rights holder, or third party providing elements of the Event.

Booking Form: The written or electronic contract confirming your order with Headline Events Ltd.

Force Majeure: Circumstances outside our reasonable control, including but not limited to strikes, natural disasters, epidemics, terrorism, or venue closure.

Interpretation: Headings are for convenience only. Use of the singular includes the plural and vice versa.

 

3. Contract Formation

A binding contract is formed only upon receipt of a duly signed Booking Form (via DocuSign or hard copy) and written acknowledgment from Headline Events Ltd.

Any verbal, telephone, or email discussions prior to confirmation are non-binding and subject to written confirmation.

We reserve the right to refuse any booking at our sole discretion.

 

4. Payment Terms

Deposit: A deposit of 50% of the total booking value must be paid within 5 working days of confirmation.

Balance: The remaining balance is due no later than 12 weeks before the Event.

Late Bookings: If a booking is made within 12 weeks of the Event, full payment is required immediately.

Payment Methods: Payments may be made by bank transfer, or other agreed methods.

Fees: A 3% booking fee may be added to cover administration and processing costs.

Failure to adhere to these payment terms will constitute a breach of contract.

​

5. Non-Payment & Consequences

If payment is not received by the due date, we reserve the right to cancel the booking without notice.

Any amounts already paid will be forfeited.

We reserve the right to resell the package and pursue recovery of outstanding sums as a debt, including legal costs and interest at 4% above the Bank of England base rate.

​

6. No Refunds Policy

All bookings are strictly non-refundable, regardless of reason, including non-attendance, illness, travel disruption, or personal circumstances.

By booking, the Client accepts the risk of non-attendance.

This policy applies notwithstanding any third-party terms.

​

7. Event Transfers / Substitution

If the Client provides at least 12 weeks’ written notice, they may transfer their booking to another Event of equal or greater value, subject to availability.

Any difference in cost must be paid in full before the new Event is confirmed.

Transfers requested within 12 weeks of an Event will not be permitted.

​

8. Supplier & Venue Changes

We act both as principal rights holder and as broker for third-party suppliers.

Elements of the package (e.g. hospitality suite, dining provider, seat location) may be subject to change.

Where substitutions are made, we guarantee they will be of equivalent or higher standard.

Such substitutions do not constitute grounds for cancellation or refund.

​

9. Alterations & Cancellations by the Client

Any changes to guest names, dietary requirements, or access needs must be provided in writing at least 14 days prior to the Event.

Requests made after this date may not be actioned.

The Client remains liable for the full booking value even if fewer guests attend.

​

10. Alterations & Cancellations by Headline Events Ltd

We reserve the right to amend or cancel a booking where circumstances beyond our control require it (including Supplier failure, venue cancellation, or Force Majeure).

In such cases, we will make best endeavours to offer an alternative package of equivalent or greater value.

Refunds will not be issued under any circumstances.

​

11. Ticket & Documentation Delivery

Tickets will only be dispatched once full payment is received.

Delivery may be by electronic or physical means.

The Client is responsible for providing accurate contact and delivery details.

We accept no liability for non-delivery caused by incorrect details, IT failures, postal delays, or Client negligence.

​

12. Client Responsibilities

The Client shall ensure that:

Guests conduct themselves in a proper, orderly, and lawful manner.

All venue rules and regulations are adhered to.

No tickets or passes are resold, transferred, or given to unauthorised individuals.

Any damages caused by the Client or Guests are reimbursed in full.

​

13. Dress Code & Behaviour

Certain Events enforce formal dress codes (e.g. race meetings, corporate dining).

It is the Client’s responsibility to ensure compliance.

Failure to comply may result in entry being refused with no refund.

Abusive, drunken, or antisocial behaviour will result in removal from the Event without refund.

​

14. Force Majeure

We are not liable for failure to deliver an Event caused by Force Majeure, including natural disasters, acts of terrorism, war, government restrictions, or public health emergencies.

Where possible, we will offer alternative arrangements, but we are under no obligation to refund or compensate.

​

15. Limitation of Liability

Our liability is limited strictly to the value of the package purchased.

We accept no liability for consequential or indirect losses, including travel costs, accommodation, lost profits, or loss of enjoyment.

Nothing in these Terms excludes liability for death or personal injury caused by our negligence.

​

16. Intellectual Property & Branding

All intellectual property (logos, images, promotional material) remain the property of Headline Events Ltd or our Suppliers.

Clients may not reproduce, copy, or use such materials without prior written consent.

​

17. Resale & Unauthorised Transfer

Packages must not be resold, transferred, or used for promotional purposes (competitions, prizes, etc.) without our prior written consent.

Any unauthorised resale may result in cancellation of the booking with no refund and legal action if applicable.

​

18. Data Protection & GDPR

Headline Events Ltd complies with UK GDPR and the Data Protection Act 2018.

We collect personal data only for the purposes of fulfilling bookings and providing client communication.

Data may be shared with trusted Suppliers where necessary but will not be sold to third parties.

Clients have the right to request access, correction, or deletion of their personal data at any time by contacting [insert email].

For further details, please see our Privacy Policy.

​

19. Governing Law & Jurisdiction

These Terms are governed by English law.

Any disputes shall be subject exclusively to the courts of England and Wales.

​

20. Complaints Procedure

Any complaint must be made in writing within 7 days of the Event.

We will investigate and provide a written response within 28 days.

Complaints raised outside of this timeframe will not be considered.

 

21. Entire Agreement

These Terms, together with the Booking Form, constitute the entire agreement between the Client and Headline Events Ltd.

No verbal assurances or representations shall form part of the contract unless confirmed in writing.

If any provision is found unenforceable, the remaining clauses shall remain in full force.

​

22. Gift Vouchers

Headline Events Ltd - Gift Card Terms & Conditions

1. GIFT CARD ISSUING

Headline Events Ltd (“we”, “us”, “our”) issues Headline Events e-gift cards (“Gift Cards”), which can be purchased through our official website at headlineeventsltd.co.uk (the “Website”).

Gift Cards can be purchased in fixed denominations, and may be used as full or part payment toward eligible experiences or hospitality packages provided by Headline Events Ltd (“Experiences”).

2. REDEMPTION AND BOOKING

a. The value of a Gift Card can be redeemed by emailing or calling Headline Events quoting the unique reference code assigned to the Gift Card.

b. Gift Cards can only be redeemed against selected Experiences, which are subject to availability at the time of booking and provided that the Gift Card has not expired. With a maximum £400 gift card amount can be used per booking. 

c. All Experiences are subject to Headline Events’ regular Booking Terms & Conditions, including any applicable age restrictions.

d. If the price of an Experience is less than the balance on the Gift Card, the unused balance will be carried over and may be used toward future purchases, provided that the Gift Card has not expired. No change or refunds will be given.

e. Gift Cards (and any unused balances) cannot be exchanged for cash.

f. If the price of an Experience exceeds the balance on the Gift Card, the remaining balance must be paid by debit or credit card at the time of booking.

g. Refunds are not available for the purchase of a Gift Card.

3. EXPIRY

Gift Cards, and any unused balance, will expire eighteen (18) months from the date of purchase.

4. FRAUD, LOSS, AND THEFT OF GIFT CARDS

We reserve the right to refuse to accept any Gift Card payment where we suspect that the Gift Card has been affected by fraud.

Headline Events Ltd cannot be held responsible for lost or stolen Gift Cards, nor are we liable to replace them.

Gift Cards can be used by anyone in possession of the card, and our team is not obliged to verify the identity of the person using it.

Gift Cards will not be replaced if lost, stolen, or damaged.

5. LIMITATION OF LIABILITY

In the event of a Gift Card failing to function, the sole remedy for the purchaser or recipient shall be the replacement of the Gift Card.

Headline Events Ltd shall not be liable for any direct, indirect, special, or consequential damages arising from or in connection with the use of a Gift Card.

6. GENERAL

We reserve the right to amend these Terms & Conditions or discontinue the Gift Card scheme at any time.

In addition to these Terms & Conditions, all bookings made using a Gift Card are subject to Headline Events Ltd’s regular Booking Terms & Conditions, available on our website.

Nothing in these Terms affects your statutory rights under UK law, including the Consumer Rights Act 2015.